FAQ

ViSage series DVR FAQ   Why does my DVR show HDD full with the usage of only 100GB, but the HDD total capacity is 250GB? It happened when you set up motion trigger recording on the Wavelet series DVRs. The motion list can only include up to 6,144 record items. The least time to be recorded is 10 seconds for each triggering. So, if you have motion triggered all the time, it will treat as HDD full when the motion list is full.     Why does the OSD on DVR show HDD remaining space, but not the available remaining time? Because the format of MPEG (not pictures) is different from the format of JPEG (pictures), the available remaining time cannot be calculated. The situation is just like downloading files from the Internet. When you download one file from the Internet, the displayed downloading time keeps changing. For this reason, the remaining time varies dramatically, and users might have the difficulties to precisely know the actual remaining time. Therefore, our R&D team decides to use HDD remaining space instead of the available remaining time.     Why do DVRs sometimes keep rebooting? If the physical connection between HDD power cord and HDD is loose, HDD booting will be failed. And in order to let HDD booting successful, the DVR will keep rebooting. If this problem persists always, it's recommended to change another HDD or re-install your HDD.     Why is HDD detection failed?   Please check the power adapter as well as the HDD cable and HDD power cord between the HDD cartridge & motherboard. Or, you can change to another HDD for testing.     Why can't my USB flash drive be detected?   Your flash drive may not be supported in DVR. For detailed information, please check the compatible list in your DVR user's manual and see if the brand name of your flash drive is included. DVRs only recognize FAT32 format. So, please format your USB flash drive as FAT32.     Is it possible to access video data on DVR hard disk from your PC?   No. The hard disk of our DVR system can't be accessed from your PC. That's because the system format is designed only for our DVR.     How do I make an audio backup?   The audio connection channel is showing below: VS787 VS785 VS783 VS761 CH13 video>CH1 audio CH14 video>CH2 audio CH15 video>CH3 audio CH16 video>CH4 audio CH5 video>CH1 audio CH6 video>CH2 audio CH7 video>CH3 audio CH8 video>CH4 audio CH1 video>CH1 audio CH2 video>CH2 audio CH3 video>CH3 audio CH4 video>CH4 audio CH1 video>CH1 audio CH2 video>CH2 audio You have to connect the relevant channel to have audio backup. It will backup audio automatically if the certain time you want to backup has audio available.     When two Seagate's power-saving HDDs installed. DVR can't be turned on successfully   Please do not use 2 Seagate's power-saving HDDs simultaneously.     Can't view the DVR over the network with a web browser   Update the JAVA program. Update the firmware of the software AP.     Why does my DVR show "Disc Full" but the DVD-R disc still have space?   Because of the hardware design, one DVD-R disc could only backup up to 41 files. If you want to backup over 41 files to the disc, you would meet this issue. Note: Our DVD-RW drive only supports "DVD-R" discs.